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A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

• Sales Rank: #4471923 in Books
• Published on: 1991-04
• Original language: English
• Number of items: 1
• Dimensions: 9.75" h x 7.50" w x 1.25" l,
• Binding: Hardcover
• 736 pages

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• customer service

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[Z490.Ebook] PDF Ebook War's End: Profiles From Bosnia 1995-1996, by Joe Sacco

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War cartoonist Joe Sacco visits the Bosnian conflict to uncover the stories that are often ignored or uncovered by traditional media.

How does an artist reconcile being forced to go to the front line of a brutal conflict that will change his life and homeland forever? What happens when a reporter finally comes face-to-face with an evil war criminal? Before his groundbreaking graphic novels Safe Area Gorazde and The Fixer, Palestinian author Joe Sacco created two short stories with characters from each side of the crossfire. Collected for the first time in War's End: Profiles from Bosnia 1995–1996 are the acclaimed Soba and Christmas with Karadzic. In Soba, Sacco captures the internal torment of the romanticized Sarajevo artist-warrior who captivated the Western media with his guitar and hard-partying ways. In Christmas with Karadzic, Sacco gives the reader an inside peek at the darkly humorous news process that doesn't make the headlines back home as he chases after one of the most hated and sought-after Bosnian Serb leaders and war criminals.

• Sales Rank: #1361396 in Books
• Brand: Brand: Drawn and Quarterly
• Published on: 2005-06-15
• Released on: 2005-06-16
• Original language: English
• Number of items: 1
• Dimensions: 10.80" h x .63" w x 8.00" l, .0 pounds
• Binding: Hardcover
• 80 pages

Features

• Used Book in Good Condition

From Publishers Weekly
Starred Review. These two stories by Sacco bookend his definitive works of comics journalism on the Bosnian War, The Fixer and Safe Area Gorazde. Like those books, these stories take readers with Sacco as he searches for some truth in all the conjecture and confronts his own fears and suspicions about the war. In the first story, "Christmas with Karadzic," Sacco goes to great, often uproarious lengths to get an interview with the notorious Bosnian war criminal Radovan Karadzic as the leader attends Christmas services. The story climaxes with Sacco observing Karadzic, noting, "I feel nothing intimidating about his presence, nothing extraordinary about this man indicted by the International War Crimes Tribunal... a man I have despised with all my heart for years." Rather than reporting the usual facts about Karadzic, Sacco shows him at his most mundane and, consequently, most revealing. In all of his work, Sacco displays a similar knack for seeing a subject from an entirely unexpected view, as he does with the second story, "Soba." The titular character is a regular guy and wanna-be rock star who becomes a war hero to his fellow Sarajevans. His story illuminates the conditions of wartime life and gives readers a lively character to hang onto amid the destruction. This work is painstakingly drawn and reported—it is both great cartooning and moving, revealing reportage. (June)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist
Sacco continues his comic-strip reportage on the Bosnian war with this collection of two shorter stories whose events predate Safe Area Gora_de (2000) and The Fixer (2003). In "Christmas with Karadzic," Sacco joins a group of hard-bitten journalists trying to score an interview with Serbian leader Radovan Karadzic, the driving force behind the siege of Sarajevo. "Soba" follows a charismatic Bosnian artist as he hits the bars to obliterate memories of his army job planting land mines. "Christmas" is a brutally honest, first-person account of an encounter with evil; but "Soba" is the stronger piece, thanks to its fascinating protagonist, whose real art is for survival. Sacco's other reports from Bosnia are more substantive, but these stories share their expressive drawing, incisive observation, and shrewd combination of jarring visual perspectives, comic exaggeration, and black humor, which so well convey the chaos of the war. Sacco's Bosnian dispatches remain potent, but his longtime fans may feel he has gone to this particular well too often, and wish he would turn to new subjects. Gordon Flagg
Copyright © American Library Association. All rights reserved

Review

“[Christmas with Karadzic is] a searing and amusing look at the motley collection of reporters, war profiteers, criminals, soldiers, and hapless civilians trapped in a war zone.” ―The New York Times

“Sacco is one of the most astute war-zone correspondents working today.” ―Rolling Stone

Most helpful customer reviews

6 of 6 people found the following review helpful.
Another triumph for Sacco
By Salvatore P. Vasta
Anyone who has read any of Sacco's other tomes knows what you'll find with this title. Sacco manages to take you inside Bosnia by depicting himself and his struggles warts and all. It is an honest look at the war because Sacco is being honest with himself. He doesn't side with one party but simply presents life as he sees it. For a cartoonist, there can be no greater compliment.

0 of 0 people found the following review helpful.
Great intro
By Erin S.
This is a short collection, but a wonderful introduction into the effects of the war in Bosnia on the people. It's touching, well-drawn, and made me want to do research to learn more about the situation. It's a good starter piece into Sacco's work, which is always lovely.

0 of 0 people found the following review helpful.
Nice Story
By William Cormier
These two beautiful stories are perfect re-visitations to Joe Sacco's Safe Area Gorazde. They're very simple and short, but heartwarming.

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• Sales Rank: #11364316 in Books
• Published on: 1999
• Binding: Hardcover
• 224 pages

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The detailed, highly illustrated, comprehensive guide to architectural working drawings

The Professional Practice of Architectural Working Drawings is a complete guide to the skills you need to create a set of drawings that clearly and effectively communicate your design. Covering everything from site, floor, framing, and foundation plans to building sections and elevations, this book presents crucial concepts and real-world techniques architects rely on every day. You'll learn the standards, customs, regulations, and symbols, alongside computer-generated drawings, 3D modeling, Building Information Modeling, and other architectural technology. This new fifth edition includes updated information on sustainability concepts, layering systems in line with AIA standards, deeper explorations of dimensioning, more sample ADA drawings, and a new selection of case studies that offer a real-world glimpse into how these topics relate to the architect's everyday work. Hundreds of drawings demonstrate important skills and concepts, and online ancillary materials offer a robust set of resources to students and instructors.

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• Sales Rank: #4693850 in Books
• Published on: 2017-04-24
• Original language: English
• Dimensions: .0" h x .0" w x .0" l, 1.47 pounds
• Binding: Hardcover
• 688 pages

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